Skip to Questions

Springy Help: LibAnswers»LibAnswers FAQ

LibAnswers FAQ - Questions about LibAnswers? We'll solve 'em!

RSS

120 Answered Questions Browse All

Need Support?

Questions about guides?

Check the Guide FAQ instead!

Questions about LibCal or LibAnalytics?

Check our Help Guides, or

Email support@springshare.com!

Support:

search / submit a question here,
check out our Help guides,
or email support@springshare.com.

Follow us on Twitter!
Your questions, answered!

Browse by Popular Topics

Access Rules – Accounts – Answering/Editing Questions – Customization/CSS – Email – Embedding Videos/Widgets – General System Questions – Holiday Closures – Integration with Guides – LibChat – Links – Marketing/Advertising – Mobile – Query Spy – Question Submit Form – Queues – Reference Analytics – Search – SMS – Statistics – System Administration – Topics – Twitter Integration – Widgets/API/RSS

View All Topics

Most Popular Answers | Most Recent Answers

I keep getting errors when I try to log in. How can I fix this?

Last Updated: Jun 29, 2012. | Topics: General System Questions; Accounts; | Views: 1777
What alert options are available to tell me when there's a new question?

Last Updated: Mar 18, 2013. | Topics: System Administration; General System Questions; SMS; | Views: 848
How do I add a LibAnswers search box to our home page?

Last Updated: Feb 13, 2012. | Topics: Widgets/API/RSS; Integration with Guides; | Views: 829
What's the difference between LibAnalytics and Reference Analytics?

Last Updated: Nov 27, 2012. | Topics: Reference Analytics; | Views: 746
Which LibChat widget should I embed on my page / site?

Last Updated: Jul 02, 2012. | Topics: LibChat; Widgets/API/RSS; | Views: 726
How do I set up an email address so emails automatically get pulled into the system?

Last Updated: Jul 17, 2012. | Topics: Email; | Views: 595
We often get asked the same question in different ways. Is there a way to link or copy an answer from another question?

Last Updated: Jun 29, 2012. | Topics: Answering/Editing Questions; | Views: 523
How do the LibChat notifications / stand-by alerts work?

Last Updated: Aug 03, 2012. | Topics: LibChat; | Views: 458
How do I clear my browser's cache?

Last Updated: Jan 06, 2011. | Topics: General System Questions; | Views: 414
How do the SMS auto-responders work? What happens if someone texts us when our library is closed?

Last Updated: Feb 28, 2013. | Topics: SMS; | Views: 398